How We Handle Your Data
So that we can offer you the best service possible, we need to collect some information from you when you order from us; however, we recognise that the privacy of our customers’ personal information is very important, and we are committed to maintaining it.
We do not collect any personal information about you on our website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order.
If you call us on the phone, we may record the call for staff training and monitoring purposes.
The information we collect
Information we request and hold may include, but is not limited to, the following:
- Your name
- Billing and delivery postal addresses
- Phone and/or fax numbers
- Email addresses
- Usernames and passwords (for account holders)
How we use your data
We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:
- To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order.
- To process your payment for requested goods and/or services.
- For the purposes of administering promotions such as competitions and prize draws.
- To monitor and improve our services and our website.
- To manage your marketing preferences, including opting out entirely.
- To contact you if there is a query regarding your order.
- In the event that you purchase goods on our website, you may be sent an email requesting whether you would like to review the service you received.
- To verify your identity.
- In certain circumstances in order to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information.
- To enable us to comply with any legal or regulatory requirements.
- In the detection and prevention of fraud or other crimes.
- To assist with any of your customer queries.
- To provide an e-Receipt for a store purchase.
- To register the sale of products carrying a manufacturer’s warranty with the manufacturer.
- For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
We use a mailing list so that we can send occasional emails to interested people about any news or offers that we might have. You are given the option to sign up to this list during the checkout process, or you can do it here:
Subscribe to our mailing list
Your details are only added to this list when you specifically sign up or opt-in by ticking the ‘Please email me with news of special offers and updates’ box on our checkout page. If you have signed up for our mailing list, but have changed your mind, you can unsubscribe here:
Unsubscribe from our mailing list
We manage the sending of emails to this list ourselves and do not share subscribers’ details with third parties.
How we protect your information
We endeavour to protect the information you provide and have various security procedures in place. Any payment transactions are handled entirely by our secure payment partners and are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
All customer information entered via this website is stored on our secure servers, where it can only be accessed by authorised personnel for the purposes of processing customer orders. Trade account customers may also have access to some of their account details via this Website. If you have requested an online ordering account, you will be given a randomly-generated password when your account is created, but will be prompted to change this to something more memorable and secure upon your first login. You are responsible for keeping this password confidential; we ask you not to share a password with anyone.
We have also installed a mechanism that uses digital server identities so that you can be sure that the website you access is our Website. This is done using one of the internet Trusted Certification Authorities. If you access any secure pages of our Website, your browser will be provided with an electronic certificate confirming that you have accessed our Website and all communications will encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Log files and analytics
As with most other websites, we collect and use the data contained in log files for the purposes of analysing the way users interact with our site. The information contained in these logs may include your IP (internet protocol) address, your ISP (internet service provider, such as BT or Virgin Media), the browser you used to visit our site (such as Internet Explorer or Firefox), the type of device used (mobile, tablet or desktop), the time you visited our site and which pages you viewed throughout your visit. It does not include any personally identifiable information – we can’t tell who you are, only what you did while on our site. We use this information, in aggregate, to determine how many people visit our site, when, how they found us and if they experienced any problems on the site.
In addition to our own server logging, we use a 3rd party service provided by Google Analytics to anonymously track user behaviour and report on how the site is being used.
We may use visitors’ IP addresses to determine if they are accessing our site from a registered business IP address. This information may then be used to connect to that business (although not the individual) for sales and marketing purposes, through the use of Lead Forensics website tracking technology.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies also allow web applications to respond to you as an individual; the website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use 3rd party traffic log cookies, provided by Google, to identify which pages on our site are being used and which may have problems. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and to detect performance issues with the site.
Cookies also enable our website to ‘remember’ your basket as you move from one page to another and to allow account holders to login to their accounts. Overall, cookies help us provide you with a better website by remembering your shopping basket, allowing access to user accounts and enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to disable or selectively turn off our cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
Sale of Business
Links from the Website to other sites
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating your details
If any of the personal data that you have provided to us changes, please provide us with the correct details by sending an e-mail entitled “Change of details” to firstname.lastname@example.org
We welcome your views about our Website and this Policy. You can contact us as follows:
Telephone: 01303 844682
Address: Agwood Limited Ltd, Swingfield, Dover, Kent, CT15 7HF
Should you wish to access the personal information that we hold about you please email us or write to us at the above address. You will need to include a brief description about the information you require to enable it to be located and proof of identification. We will respond to you as soon as possible, within one (1) month of the date of your request.
Changes to our Policy
If we change our Policy, we will post the changes on this page and we may also place notices on other pages of the Website, so that you can check our current policy at any time. If we make any changes that might significantly affect the way we deal with your information, we may also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.
This policy was last updated in February 2020.
www.agwood.co.uk is owned and operated by Agwood Limited Ltd, Swingfield, Dover, Kent, CT15 7HF